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Our Most Frequently Asked Questions

The Aquafirme Ultimate Facial is a specialized treatment designed for exfoliation, oxygenation, and deep nutrient delivery to the skin. It provides unparalleled results in a comfortable, painless experience.

Our no-needle hair restoration treatment uses advanced Aquafirme technology paired with plant-based exosomes to support natural hair growth—without needles or injections. This program includes a series of in-office treatments, complemented by an at-home serum to support ongoing scalp and hair health between visits.

Yes, we do accept HSA/FSA cards for payment.

The Semaglutide Weight Loss Program is a medically supervised treatment designed to support sustainable weight loss by helping regulate appetite and blood sugar. Semaglutide is a GLP-1 receptor agonist that works by reducing hunger, increasing feelings of fullness, and slowing gastric emptying, which can help decrease overall calorie intake.

At Lavender Medi Spa, semaglutide is prescribed and monitored by medical professionals and paired with lifestyle and nutrition guidance to support long-term success. The program includes ongoing monitoring and dose adjustments based on individual response, helping clients lose weight safely while improving metabolic health and overall well-being.

Tirzepatide works by activating two hormone receptors—GLP-1 and GIP, which play key roles in hunger signaling, insulin sensitivity, and fat metabolism. This dual action often leads to enhanced appetite suppression and improved metabolic efficiency. Tirzepatide’s dual-hormone mechanism may result in greater weight loss for some individuals.

Lavender Medi Spa is a little different from your typical wellness center. We blend medical expertise with a focus on overall wellness and beauty, offering advanced treatments you won’t find everywhere — like no-needle hair restoration and personalized PRP fillers made from your own blood. Beyond aesthetics, we also provide IV therapy, weight management support, hormone wellness options to help you feel your best inside and out. Our goal is to make every visit feel personal, relaxing, and luxurious, with a friendly team that makes you feel right at home. We know life can be stressful, so we make your self-care a top priority every time you visit.

Sharlotte Manley is the founder and driving force behind Lavender Medi Spa, bringing over 20 years of experience in healthcare to the practice. With a background as a GI and Liver Nurse Practitioner, she combines deep medical knowledge with clinical expertise to provide safe, evidence-based aesthetic and wellness treatments. As of January 2026, Sharlotte will be transitioning full-time to Lavender Medi Spa, leaving her current role at Erlanger to focus entirely on helping clients achieve their best health, beauty, and overall well-being. Her passion for whole-person care ensures every client receives personalized, effective solutions in a supportive and luxurious environment.

Our treatments include injectables like Botox and dermal fillers to smooth fine lines, soften wrinkles, and restore youthful volume, as well as microneedling, biostimulators, and advanced facials that stimulate collagen production and improve skin texture, tone, and radiance. We also provide hair restoration options, including no-needle and PRP treatments, to revitalize thinning hair. For overall wellness and a refreshed look, our IV and vitamin therapies deliver hydration and essential nutrients. We now also offer Bioidentical Hormone Replacement Therapy (BHRT) to support hormonal balance, energy, and overall vitality as part of our holistic approach. Additional services such as thread lifts and personalized skincare treatments are tailored to address aging, sun damage, and other skin concerns. Every service is customized to your individual goals, enhancing your natural beauty while supporting long-term skin health and vitality.

We offer both PRP (platelet-rich plasma) and NO NEEDLE hair restoration treatments using Aquafirme technology combined with plant-based exosomes, providing effective solutions for hair loss.

Lavender Medi Spa offers tiered membership packages designed to help you save and prioritize self-care. Our Bronze, Gold, Diamond, and Exclusive memberships give you discounted pricing, early access to promotions, and monthly credits to use toward services or products — and your credits never expire. We also offer specialty memberships for IV therapy and weight‑loss programs, and Cryo memberships, providing flexible options to support your wellness goals. Memberships make it easy to enjoy regular treatments while getting the best value.

Lavender Medi Spa offers a variety of facial treatments, each tailored to specific skin concerns and results.

Classic & Customized Facials

These are relaxing, personalized treatments that cleanse, exfoliate, and nourish your skin. They’re great for regular maintenance, improving texture, and boosting overall skin health. 

Advanced Facials (e.g., Hydrafacial‑style or Medical‑Grade Peels)

These go deeper than a classic facial. They combine gentle exfoliation, extraction, hydration, and antioxidant protection to improve dullness, fine lines, congestion, and uneven tone. 

Chemical Peels

Peels use specially formulated solutions to remove the outermost layer of dead skin cells, revealing fresher, brighter skin. Different peels are chosen based on your skin type and goals — from light resurfacing to more targeted rejuvenation. 

Microneedling with Serums/Boosters

Microneedling uses tiny micro‑injuries to stimulate collagen production and improve texture, tone, and firmness. When paired with targeted serums, it enhances results for aging skin, acne scars, and overall radiance. 

Each facial is customized during your consultation, so we choose the best option — or combination of options — for your skin type, concerns, and desired outcome, whether you want hydration, glow, anti‑aging benefits, or deeper correction.

IV therapy at Lavender Medi Spa delivers fluids, vitamins, minerals, and antioxidants directly into your bloodstream, so your body absorbs nearly 100% of the nutrients — far more than with oral supplements. This means faster hydration, a natural boost in energy and mental clarity, and support for your immune system. It can help your body recover more quickly after stress, travel, workouts, or illness, and it provides antioxidant support that may enhance skin health and a youthful glow from the inside out. IV therapy also supports hydration balance, nutrient replenishment, detoxification, and overall wellness, making it a great complement to your beauty and self‑care routine.

Lavender Medi Spa offers a variety of vitamin and nutrient injections designed to support energy, immunity, and overall wellness. Popular options include B12 injections to boost energy and metabolism, glutathione injections for antioxidant support and skin health, and custom vitamin blends tailored to your specific needs. By delivering nutrients directly into the bloodstream, these injections provide faster and more effective absorption than oral supplements, helping to combat fatigue, support immune function, enhance mental clarity, and promote overall vitality. Vitamin injections are a quick and convenient way to give your body the nutrients it needs to feel and perform its best.

We understand that life happens and emergencies arise, but we ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Appointments canceled within or less than 24 hours are subject to a $50 cancellation fee. Clients who fail to show up without notice will be charged the full cost of the service.

Late Arrivals: If you arrive more than 15 minutes late, we may need to reschedule your appointment, and a cancellation fee may apply. Please contact us as soon as possible if you cannot make your appointment so we can work with you.

You can book a free consultation by contacting us at 423-251-1694 or booking online through our website.

Booking an appointment at Lavender Medi Spa is easy! You can call or text us at 423‑251‑1694, or book online through our website. Simply select the service you’re interested in, choose a date and time that works for you, and complete the booking process.

While consultations are not always required, they are highly recommended, especially for first-time clients or those considering more involved treatments. During a consultation, our experienced staff can assess your needs, discuss treatment options, and create a personalized plan tailored to your goals.

Yes, you can! Many of our clients choose to combine multiple treatments during a single visit to maximize their results and save time. Whether you’re interested in a facial followed by IV therapy or botox injections paired with microneedling, we can customize a treatment plan that suits your needs.

The experience may vary depending on the treatment you’re receiving, but our goal is always to ensure your comfort and satisfaction. During your treatment, our skilled practitioners will guide you through each step, explaining the process and addressing any concerns you may have. Afterward, you can expect to feel refreshed and rejuvenated, with noticeable improvements in your skin or overall well-being.

Yes, we do! Treat your loved ones to the gift of relaxation and rejuvenation with a Lavender Medi Spa gift certificate or gift card. Whether it’s for a special occasion or just to show you care, our gift certificates can be used towards any of our services or products, allowing the recipient to choose their own pampering experience.

Yes, BHRT is a safe, natural way to balance hormones, with fewer side effects than traditional hormone replacement therapy. However, it’s important to consult with our healthcare professionals to ensure it’s the right treatment for you.

Most people start feeling the benefits of BHRT within a few weeks, but it may take a few months for full effects to be felt.

Bioidentical Hormone Replacement Therapy (BHRT) is typically considered a wellness or elective treatment, so it is not usually covered by insurance. However, BHRT is often eligible for payment using HSA or FSA accounts. Coverage may vary depending on your plan, so we recommend checking with your insurance provider. Our team can also provide detailed documentation and receipts to help with any potential claims or reimbursement requests.

Yes! BHRT can support cognitive function, memory, and mood, helping reduce brain fog and anxiety associated with hormonal changes. It may also promote heart health by supporting healthy cholesterol, improving blood vessel function, and helping with muscle mass and fat distribution. When personalized and monitored by a qualified provider, BHRT can enhance overall wellness, energy, and long-term brain and heart health.

A Cryoskin Facial uses sub-zero temperatures to stimulate collagen production, tighten skin, and reduce the appearance of fine lines and wrinkles. It’s a non-invasive treatment that leaves your skin looking refreshed, lifted, and radiant.

Cryoskin Slimming targets fat cells by exposing them to controlled cold temperatures, which causes the fat cells to break down naturally over time. The body then eliminates these cells through its lymphatic system, resulting in a slimmer, more contoured appearance.

Common treatment areas include the abdomen, thighs, arms, back, and double chin. Treatments can be customized based on your individual goals and body type.

Cryoskin Toning is designed to tighten and lift loose or sagging skin using cold therapy. It improves skin elasticity, enhances muscle definition, and gives your skin a firmer, more youthful appearance.

Most Cryoskin treatments take 30–60 minutes per session. There is no downtime, and clients can return to normal activities immediately after treatment.

Results vary by individual and treatment area, but most clients notice visible improvements after 1–3 sessions, with optimal results typically seen after 4–6 sessions.

Yes! Cryoskin is a non-invasive, FDA-approved technology with minimal side effects, usually limited to temporary redness or tingling in the treated area.

To get the best results from your Cryoskin treatment:

  1. Stay hydrated – drink plenty of water before and after your session to support fat elimination and skin health.
  2. Avoid heavy meals or alcohol right before your appointment.
  3. Do not apply lotions or oils to the treatment area on the day of your session.
  4. Wear comfortable, loose-fitting clothing to your appointment.
  5. Plan a lymphatic flush (such as light exercise, stretching, or a gentle massage) within 24–48 hours after your session to help your body naturally eliminate the broken-down fat cells. Our clients can use our in house vibration plate for this also.
  6. Maintain realistic expectations – Cryoskin works best as part of a healthy lifestyle with proper diet and exercise.

Your provider will review your medical history and treatment goals during your consultation to ensure the safest and most effective experience.

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